April’s Employee Spotlight shines on Reggie Brown, Senior Maintenance Supervisor for Radnor Towers and Hickory Hollow Towers in Nashville. He started as a maintenance technician at Hickory Forest less than five years ago and has quickly moved up the ranks, including serving as maintenance supervisor at Margaret Robertson, before being promoted to his current position.
“We’re lucky to have him,” says Aleah Shrigley, LHP Regional Property Manager. “Reggie seems to have a never ending well of the most positive and infectious energy!”
Energetic indeed, after work Reggie spends many evenings officiating high school baseball, volleyball and football games as well as little league sports. He is a registered official with the Tennessee Secondary School Athletic Association (TSSAA) where he also teaches officiating conduct. Other nights you may find him at the bowling alley where he’s racked up an 800 series and high average of 230.
Whether he is dealing with upset fans while officiating or responding to an unhappy resident’s complaint, remaining positive is the No. 1 thing, he says. Reggie believes in the power of positivity, explaining that a positive charge cancels out “the negative charge in a battery, in wiring, in math, in anything you can think of.”
By the time a resident comes to him with a maintenance issue, their emotions are running hot. He says his job is to defuse the negative situation and try to put as much positive energy into it as possible. “I’m all ears,” he says. “First, I hear them out and let them know I understand. I tell them I am sorry that they feel that way and ask for a chance to take care of it.”
Reggie genuinely cares about the residents, says Penny Ledbetter, Senior Community Manager. As one example, Penny explains how it is not uncommon to see Reggie headed to the bottom of the drive that leads up to Hickory Hollow to help a struggling resident push their grocery cart up the hill. Reggie has a heart of gold, Penny says, and the residents brag on him every day.
Do you know an LHP employee who is making a difference for our communities? Someone who’s dedicated and serving the community after hours? Please send an email to our HR inbox email@example.com. Let us know about the individual you believe is deserving of the Employee Spotlight recognition and provide as much detail as possible so we can appropriately highlight your nominee. One employee is selected each month, and they receive $100 and the well-deserved recognition.