Leaders from LHP’s 50+ properties gathered in the foothills of the Smoky Mountains for a leadership conference April 2-5, which brought together property managers and maintenance supervisors for a valuable opportunity to learn and connect.
The conference featured a variety of educational programs to equip leaders with the latest knowledge and skills to excel in their roles. Attendees benefited from presentations by LHP’s health and wellness benefit providers, a session dedicated to understanding artificial intelligence (AI) and a program on verbal de-escalation strategies. A DiSC assessment workshop helped leaders understand their individual and team work styles as a means of improving communication and collaboration.
Knox County Mayor Glen Jacobs
A highlight of the conference was a luncheon presentation by Knox County Major Glenn Jacobs, also known by his professional wrestling name Kane. The unique opportunity to hear from a local leader with such a fascinating background was a hit, especially for the employees who expressed their enthusiasm as WWE fans.
The conference also celebrated the outstanding achievements within the LHP community with an awards presentation. The Scruff is pleased to feature all of these deserving recipients:
2024 PRE Leader of the Year Award
Donnie and Andy Brinkman, SVP Property Management
The 2024 PRE Leader Award honors an individual who deeply embodies LHP’s Positive Resident Experience, consistently going above and beyond to uplift residents. The award was presented to Donnie Moffler, Maintenance Supervisor at Beersheba Heights, who brings incredible energy and a contagious positive attitude to the job every day as is evident in his early morning help with customizations and repairs, food deliveries, and crafting personalized gifts. His creative care shines through whether he’s towing a BBQ trailer or spreading joy as an ice cream man.
2024 LHP Impact Award
Andy and Liz
The Impact Award celebrates an individual who ensures we stay on track, compliant, and operating optimally. The award was presented to Liz Boyle, who brings expertise in HUD regulations, LHP policies, and compliance, serving as a crucial resource for many. Her work shapes property management company-wide. Since joining LHP in 2005, Liz Boyle has significantly contributed through training, property support, and now in compliance.
2024 Performance Leadership Award
Brandy and Andy
The Performance Leadership Award recognizes the regional manager whose portfolio achieved the best overall performance in 2024. The award was presented to Regional Manager Brandy Ford for her exceptional leadership and strategic oversight of our housing communities. Brandy has been a cornerstone in LHP’s success beginning her career as a leasing agent in 2012 and rising in the ranks to be a Regional Manager.
Brandy and her management team
2024 REAC Excellence Award
The REAC Excellence Award honors properties achieving a 95+ REAC score, reflecting their commitment to safe, high-quality resident environments. Their dedication to excellence sets a benchmark at LHP. Four properties received the award:
- North Cleveland Towers – Score of 99
- The 1100 Studios – Score of 99
- Pinnacle Park Apartments – Score of 96
- Mountain View Apartments – Score of 95
Brandy, North Cleveland’s Farrah Linkous, and Andy
Brandy, 1100 Studio’s David Mitchell, and Andy
Regonal Manager Claudette Thompson, Pinnacle Park’s Rodeseai Ball and Dave Underwood, and Andy
Andy, Mountain View’s Teresa Caton, and Claudette
2024 Outstanding Property Performance
The Outstanding Property Performance Awards recognize excellence across our portfolio based on quarterly property performance snapshots. This award celebrates top-tier achievement across all metrics including rent collection, occupancy, special claims, recertifications, inspections, work orders, customer service, and turn times. Awards are presented in three categories: Gold, Silver and Bronze:
Gold Winner
Andy, Teresa and Claudette
Silver Winners
Three silver awards were presented to Indian Ridge-Kelly Mitchell, Community Manager, and George Beach, Maintenance Supervisor; Beersheba Towers-Stewart Hale, Community Manager, and Donnie Moffler, Maintenance Supervisor; and Lewisburg Summit-Nakeisha Crutcher, Community Manager.
Regional Manager Tamara Billings, Kelly, Andy and George
Stewart, Donnie, Regional Manager Dawn Wolfe, and Andy
Dawn, Nakeisha and Andy
Bronze Winner
Tamara, Radnor Towers’ Stephan Leas and Harmonie Robertson, and Andy
2024 Superior MOR
This award honored the exceptional teams behind the properties that achieved superior MOR ratings in 2024. Four superior MORS were awarded in 2024 to Red Oak Villa-Misty Jordan, Community Manager, Lewisburg Summit-Nakeisha Crutcher, Community Manager, Southside Manor-Tamakieta Monroe, Community Manager, and Stonewall Lofts-Kelly Duncan, Community Manager.
All work and no play? Check back tomorrow to see “fun” photos from the retreat!
