LHP is thrilled to recognize four employees who earned a Superior Rating on their Management and Occupancy Review (MOR) survey this year. These outstanding Community Managers are:
Nakeisha Crutcher, Lewisburg Summit, Lewisburg, TN
Kelly Duncan, Stonewall Lofts & Southland Square, Knoxville, TN
Misty Jordan, Red Oak Villa, Minden, LA
Tamakieta Monroe, Southside Manor, South Fulton, TN
These individuals consistently demonstrate exceptional leadership and dedication to the company’s goals, says Andy Brinkman, Senior Vice President of Property Management.
“These four managers have set a high standard for excellence,” says Andy. ” We are grateful for their contributions to inspire our teams to achieve great things.”
Meet the LHP A-Team
The Secret to Their Success: Lessons from Four Top Performers
What are the key factors that contribute to a Superior Rating?
Misty: Daily preparation. I strive to do the best daily so that I am not stressed when I receive an inspection notice. I tell my residents that their apartments need to always be inspection ready so I feel like I should do the same.
Nakeisha: One of the things I often say to my staff is “if you stay ready at all times, you don’t have to worry about what isn’t getting done or what is wrong.” By staying ready, you’ll avoid the anxiety of last-minute scrambling to complete a task.
Are there any specific strategies you implement?
Kelly: The best way is to follow the checklist, which ensures that all the necessary steps have been completed and the information required is correct and complete. After doing it so many times, you kind of memorize what goes in what order, which helps improve your efficiency.
Tamakieta: The biggest thing is to audit yourself. After you complete an IR or AR, review the file right then before you put it up. If you audit yourself each and every time, you’ll reduce the risk for errors or omissions and have better success.
How does this recognition reflect your commitment to providing quality affordable housing?
Kelly: We try our best to make sure we are collecting and recording the resident’s information correctly from the beginning. We work hard to make sure we calculate the income and assets correctly and the proper paperwork is complete so that residents do not have to keep coming back to provide more information. By making sure the paperwork is correct from the beginning, we save everyone’s time and effort and provide better customer service.
Nakeisha: By being MOR compliant, we provide residents with peace of mind. They can rest assured we’re not only maintaining the physical property and apartments, but also diligently managing the financial and administrative aspects of the property.
What advice would you share with other property managers?
Tamakieta: Files are huge, about 80% of your whole score! So, do not rush through them. Take your time and follow the checklist. Make sure your files are neat and well-organized. Having all the paperwork in place goes a long way.
Note: Tamakieta’s surveyer had planned to spend two days at Southside Manor, but ended up only needing two hours to complete the survey! She thanked Tamakieta for making her job easier.
